Who we are

Undercover is a Panamanian footwear and accessories brand founded in 2014. We offer innovative, high-quality products that combine style, functionality, and sustainability. Our value proposition focuses on empowering individuals to live unique adventures and express their individuality through designs that integrate art and culture.

 

How do I know my Undercover shoe size?

To ensure the perfect fit, we recommend consulting our size guide available on each product's page. If you have any doubts, our customer support team can provide personalized assistance.

 

What are Undercover's return and exchange policies?

Your satisfaction is our priority. We offer exchange and return policies to ensure you are completely happy with your purchase. To learn about the specific details, timeframes, and conditions, we invite you to visit the corresponding section on our website.

 

What payment methods does Undercover accept?

For purchases in Panama, we accept Visa, Mastercard, and Yappy.

For international transactions, you can make your payments with Visa and Mastercard.

 

How do shipments work in Panama?

We ship all across Panama so you can enjoy your Undercover products wherever you are. Details regarding delivery times and shipping costs will be specified during the purchase process on our website.

 

How do shipments work to Colombia?

We bring the Undercover style to Colombia in partnership with DHL! Specific details regarding delivery times and shipping costs to Colombia will be provided at the time of purchase on our online platform.

 

Do you ship to the rest of the world?

Yes! Undercover reaches globally. We offer international shipping in partnership with DHL so you can enjoy our unique designs no matter where you are. Detailed information on costs and delivery times to other countries will be available when you complete your purchase.

 

How can I contact the Undercover support and customer service team?

We are here to help you. You can contact us through the following numbers:

Panama: +507-6671-0166

Colombia: +57-XXXX-XXXX

You can also write to us via our website chat or through direct message on our social media channels.

 

What kind impact does Undercover generate?

Undercover is an impact company. Our mission is to shape the future of fashion through circular innovation, utilizing recycled materials and sustainable practices. We generate social impact by partnering with women from vulnerable communities in our production, providing economic opportunities and skills development.

 

How can I purchase an Undercover gift certificate?

We offer gift certificates so you can share the Undercover experience. You can purchase them directly on our website, in the gift certificate section, and they are a perfect option to surprise that special person.